Answer the call with free call center scheduling.
Save time and money with scheduling built for shift-based support teams. Communicate across teams, track time on the clock, control labor costs, and assign tasks so everyone knows who to talk to.
Free for teams up to ten. No credit card required.
Scheduling
Drop your abandoned call rate, not your margin.
Schedule just the right number of agents, whatever your team size or structure, while minimizing labor cost and complying with your local rest and break laws.
- Start from a template or build your own and be done before the next call
- Agents view assigned shifts from anywhere and get custom reminders
- Post available shifts and let teammates swap
- Stay inside local rest and break rules as you schedule
Time clock
Time on the clock, accurate to the minute.
Track your team down to the minute and sync with payroll so paychecks and reports are right every time.
- Agents clock in and out from their phones or a central kiosk
- GPS geofencing verifies teammates are on site when they clock in
- See who is on time, who is late, and who no-call no-shows
- Use what you find to optimize next week
Communication
Everyone engaged and on message.
Streamlined communication that keeps the whole floor in the loop.
- Send private and group messages
- Create custom newsfeed pages
- Deliver organization-wide announcements from your desktop or phone
- Stay in control of the message while everyone stays informed
Integrations
Fits the stack you already run.
Connect the systems your business already depends on so employee records, hours and sales data stop being re-typed by hand.
- Keep employee records in step across systems
- Send approved hours through to payroll
- Compare labor against sales for the same period
Labor costs
Get the most out of your talk time.
Labor is one of the largest expenses in a call center. Track hours worked and set the most efficient schedule for your team.
- See time on the clock and potential overtime as you schedule
- Plan ahead of payroll instead of reacting to it
- Compare labor cost to projected and actual revenue
- Get more out of every dollar you spend on coverage
Task management
Clear assignments, better service level.
Keep everyone on task by handing out assignments nobody has to decode.
- Add tasks specific to any employee or shift
- Create a task from scratch or use a template for recurring work
- Your team gets more self-sufficient
- More gets done between calls
Spend less time scheduling
More time on your customers.
The details that keep a support schedule accurate, compliant, and affordable.
Timesheets straight into payroll
Catch payroll and reporting problems before they happen and stop calculating time on the clock by hand. Track labor cost against your cash flow, sync timesheets with your payroll software, or export reports down to the minute.
Compliance and real rest
Stop guessing whether the schedule fits local labor law. View overtime hours and account for holiday pay as you build, and give teammates enough time between shifts with clopening alerts and breaks built into the shift. Anything out of compliance or needing your attention gets flagged.
Credentials on file
Attach licenses, certifications, contracts, and records right to a teammate's profile so you can see who is certified for what. Alerts arrive before a document expires, so compliance never slips by accident.
The math
What can Shift Amp help you save?
Set the sliders to match your call center and see what faster scheduling is worth each month.
- Savings per month
- $1,111
- Savings per year
- $13,333
- Your return with Shift Amp
- 11.1×
These figures are an estimate and your actual savings will vary with team size and schedule complexity.
Keep your customers, and your agents, top of mind.
Service level agreements and KPIs already take enough of your time. Whether you run a one-room call center or a regional network, Shift Amp frees up hours each week with scheduling, time management, internal communication, and labor cost controls.
FAQ
Call center scheduling, answered.
Is Shift Amp good for call center scheduling?
If you own or manage a business with team members who work in shifts, Shift Amp was built for you. It is particularly useful for call centers, where scheduling, communication, and labor cost control all have to keep pace with the queue.
I have multiple locations. Will Shift Amp work for me?
Whether your organization has one location, a hundred, or a thousand, Shift Amp works for you. Filter schedules, communication, and reports by location or region.
What is call center scheduling software?
It is a set of digital tools that simplifies the time-intensive work of creating and managing your team's shift schedules.
How does Shift Amp reduce call center labor costs?
Labor cost is one of the largest expenses in your call center. By measuring what your team's time on the clock actually costs and analyzing it against projected and actual revenue, you see exactly how much help you need to schedule and what that labor will cost.
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Ready to schedule in minutes?
Scheduling, time tracking, and team communication in one place.
Free for teams up to ten. No credit card required.