Answer the call with free call center scheduling.
Save time and money with scheduling built for shift-based support teams. Communicate across teams, track time on the clock, control labor costs, and assign tasks so everyone knows who to talk to.
Free for your whole team. No credit card required.
Scheduling
Cover every queue, every hour.
Schedule just the right number of agents, whatever your team size or structure, while minimizing labor cost and complying with your local rest and break laws.
- Start from a template or build your own and be done before the next call
- Agents view assigned shifts from anywhere and get custom reminders
- Post available shifts and let agents swap
- Stay inside local rest and break rules as you schedule
Time clock
Time on the clock, accurate to the minute.
Track your team down to the minute, never rounded, and export approved hours for your payroll provider.
- Agents clock in and out from their phones or a central kiosk
- Location checks flag any clock-in from off site for your review
- See who is on time, who is late, and who no-call no-shows
- Use what you find to optimize next week
Communication
Everyone engaged and on message.
Streamlined communication that keeps the whole floor in the loop.
- Send private and group messages
- Create wiki pages for teams and topics
- Post updates to a channel from your desktop or phone
- Stay in control of the message while everyone stays informed
Labor costs
Get the most out of every paid minute.
Labor is one of the largest expenses in a call center. Track hours worked and set the most efficient schedule for your team.
- See time on the clock, and get warned when someone passes their weekly hours limit
- Plan ahead of payroll instead of reacting to it
- Compare labor cost to projected and actual revenue
- Get more out of every dollar you spend on coverage
Task management
Clear assignments, better service level.
Keep everyone on task by handing out assignments nobody has to decode.
- Add tasks specific to any agent or shift
- Create a task from scratch or use a template for recurring work
- Your team gets more self-sufficient
- More gets done between calls
Spend less time scheduling
More time on your customers.
The details that keep a support schedule accurate, compliant, and affordable.
Ready for payroll
Catch payroll and reporting problems before they happen and stop calculating time on the clock by hand. Track labor cost against your cash flow, export approved hours for your payroll provider, or pull reports down to the minute.
Real rest between shifts
Check your state's rules in our labor law guides. Set a weekly hours limit as you build, and give agents enough time between shifts with clopening alerts and breaks built into the shift. Anything that needs your attention gets flagged.
Credentials on file
Attach licenses, certifications, contracts, and records right to an employee profile so you can see who is certified for what. Alerts arrive before a document expires, so compliance never slips by accident.
The math
What can Shift Amp help you save?
Set the sliders to match your call center and see what faster scheduling is worth each month.
- Savings per month
- $1,111
- Savings per year
- $13,333
- Your return with Shift Amp
- 22.2×
These figures are estimates and your actual savings will vary with team size and schedule complexity.
Keep your customers, and your agents, top of mind.
Service level agreements and KPIs already take enough of your time. Whether you run a one-room call center or a regional network, Shift Amp frees up hours each week with scheduling, time management, internal communication, and labor cost controls.
FAQ
Call center scheduling, answered.
Is Shift Amp good for call center scheduling?
If you own or manage a business whose team works in shifts, Shift Amp was built for you. It is particularly useful for call centers, where scheduling, communication, and labor cost control all have to keep pace with the queue.
I have multiple locations. Will Shift Amp work for me?
Whether your organization has one location, a hundred, or a thousand, Shift Amp works for you. Filter schedules, communication, and reports by location or region.
What is call center scheduling software?
It is a set of digital tools that simplifies the time-intensive work of creating and managing your team's shift schedules.
How does Shift Amp reduce call center labor costs?
Labor cost is one of the largest expenses in your call center. By measuring what your team's time on the clock actually costs and analyzing it against projected and actual revenue, you see exactly how much help you need to schedule and what that labor will cost.
From the blog
Support your bottom line with sharper operations.
Practical reads on leadership, communication, retention, and payroll.
Scheduling Minors: Hour Limits and Work Permits in 20 States
Federal law caps hours only for 14 and 15 year olds, so the real limits on a teen's schedule live in state law. Here is how 20 states compare, with a worked week and the mistakes that cause violations.
October 23, 2026
Can You Change an Employee's Schedule Without Notice? What You Owe, by City
Federal law does not require notice before you change a schedule, but a growing list of cities makes late changes cost money. Here is the default rule, where it flips, and what each change costs.
October 22, 2026
Open Shift Pickup Rules: First-Come, Seniority, or Lottery
Who gets the open shift? A vendor-neutral guide to first-come, seniority and lottery pickup rules, the overtime check most policies skip, and a copy-paste policy.
October 21, 2026
Ready to schedule in minutes?
Scheduling, time tracking, and team communication in one place.
Free for your whole team. No credit card required.