Close more tickets with smarter coverage.
Schedule the right amount of help desk support from anywhere. Communicate across teams, track time on the clock, control labor costs, and assign tasks so everyone knows where their skills are needed most.
Free for teams up to ten. No credit card required.
Scheduling
Outstanding support, properly staffed.
Schedule the right number of people, whatever your team size, while minimizing labor cost and complying with your local rest and break laws.
- Build the schedule that works and reuse it
- Your team views shifts from anywhere and gets reminders
- Post available shifts and let employees swap
- Free yourself up to dive into the big projects
Time clock
Hours to the minute, paychecks to match.
Track time on the clock down to the minute and sync with payroll for accurate paychecks every time.
- Employees clock in and out from their phones or a central kiosk
- GPS geofencing verifies employees are on site when they clock in
- See who is on time, who is late, and who no-call no-shows
- Use what you find to optimize next week
Communication
A team that stays informed.
Streamlined communication keeps everyone engaged without another status meeting.
- Send private and group messages
- Create custom newsfeed pages
- Deliver company-wide announcements from your desktop or phone
- Stay in control of the message while everyone stays in the loop
Labor costs
Protect the margin.
Employee labor is one of the largest expenses in a help desk business. Track hours worked and predict the most efficient schedule for your team.
- See time on the clock and potential overtime as you schedule
- Plan ahead of payroll instead of reacting to it
- Compare labor cost to projected and actual sales
- Stay on budget and protect your margin
Task management
Address the most critical issues first.
Add tasks specific to any employee or shift so everyone knows what to do and where to go.
- Assign tasks to a person or to a shift
- Start from scratch or use a template for recurring work
- Everyone knows the priority order
- Your team clears the queue faster