Close more tickets with smarter coverage.
Schedule the right number of agents from anywhere. Communicate across teams, track time on the clock, control labor costs, and assign tasks so everyone knows where their skills are needed most.
Free for your whole team. No credit card required.
Scheduling
Outstanding support, properly staffed.
Schedule the right number of people, whatever your team size, while minimizing labor cost and complying with your local rest and break laws.
- Build the schedule that works and reuse it
- Your team views shifts from anywhere and gets reminders
- Post available shifts and let agents swap
- Free yourself up to dive into the big projects
Time clock
Hours to the minute, never rounded.
Track time on the clock down to the minute, never rounded, and export approved hours for your payroll provider.
- Agents clock in and out from their phones or a central kiosk
- Location checks flag any clock-in from off site for your review
- See who is on time, who is late, and who no-call no-shows
- Use what you find to optimize next week
Communication
A team that stays informed.
Streamlined communication keeps everyone engaged without another status meeting.
- Send private and group messages
- Create wiki pages for teams and topics
- Post updates to a channel from your desktop or phone
- Stay in control of the message while everyone stays in the loop
Labor costs
Protect the margin.
Labor is one of the largest expenses in a help desk operation. Track hours worked and predict the most efficient schedule for your team.
- See time on the clock, and get warned when someone passes their weekly hours limit
- Plan ahead of payroll instead of reacting to it
- Compare labor cost to projected and actual sales
- Stay on budget and protect your margin
Task management
Address the most critical issues first.
Add tasks specific to any agent or shift so everyone knows what to do and where to go.
- Assign tasks to a person or to a shift
- Start from scratch or use a template for recurring work
- Everyone knows the priority order
- Your team clears the queue faster
Spend less time scheduling
More time closing out tickets.
The details that keep a support schedule accurate, compliant, and affordable.
Real rest between shifts
Check your state's rules in our labor law guides. Set a weekly hours limit as you build, and give agents enough time between shifts with clopening alerts and breaks built into the shift. Anything that needs your attention gets flagged.
Credentials on file
Attach licenses, certifications, contracts, and records right to an employee profile so you can see who is certified for what. Alerts arrive before a document expires, so compliance never slips by accident.
Ready for payroll
Catch payroll problems before they happen and stop calculating time on the clock by hand. Track labor cost against revenue, export approved hours for your payroll provider, or pull reports down to the minute.
The math
What can Shift Amp help you save?
Set the sliders to match your team and see what faster scheduling is worth each month.
- Savings per month
- $1,111
- Savings per year
- $13,333
- Your return with Shift Amp
- 22.2×
These figures are estimates and your actual savings will vary with team size and schedule complexity.
Keep your team, and your clients, supported.
Incoming service requests and password resets already take enough of your time. Whether you have a handful of agents at one location or support teams across dozens of locations, Shift Amp handles the work schedules and hands you hours back each week through scheduling, time management, internal communication, and labor cost controls.
FAQ
Help desk scheduling, answered.
Is Shift Amp good for help desk employee scheduling?
If you own or manage a business whose team works in shifts, Shift Amp was built for you. It is particularly useful for help desk services, helping with scheduling, communication, and managing the labor cost of your team.
I have multiple locations. Will Shift Amp work for me?
Whether your business has one location, a hundred, or a thousand, Shift Amp works for you. You can even filter schedules, communication, and reports by location or region.
What is help desk employee scheduling software?
It is a set of digital tools that simplifies the time-intensive work of creating and managing your help desk team's shift schedules.
How does Shift Amp reduce help desk labor costs?
Labor cost is one of the largest expenses in your help desk operation. By measuring what your agents' time on the clock actually costs and analyzing it against projected and actual revenue, you see exactly how much help you need to schedule and what it will cost.
From the blog
Keep the queue moving with sharper management.
Practical reads on leadership, communication, retention, and payroll.
Scheduling Minors: Hour Limits and Work Permits in 20 States
Federal law caps hours only for 14 and 15 year olds, so the real limits on a teen's schedule live in state law. Here is how 20 states compare, with a worked week and the mistakes that cause violations.
October 23, 2026
Can You Change an Employee's Schedule Without Notice? What You Owe, by City
Federal law does not require notice before you change a schedule, but a growing list of cities makes late changes cost money. Here is the default rule, where it flips, and what each change costs.
October 22, 2026
Open Shift Pickup Rules: First-Come, Seniority, or Lottery
Who gets the open shift? A vendor-neutral guide to first-come, seniority and lottery pickup rules, the overtime check most policies skip, and a copy-paste policy.
October 21, 2026
Ready to cover every queue without the guesswork?
Scheduling, time tracking, and team communication in one place.
Free for your whole team. No credit card required.