Close more tickets with smarter coverage today.
Schedule the right amount of help desk support from anywhere. Communicate across teams, track time on the clock, control labor costs, and assign tasks so everyone knows where their skills are needed most.
Free for teams up to ten. No credit card required.
Scheduling
Outstanding support, properly staffed.
Schedule the right number of people, whatever your team size, while minimizing labor cost and complying with your local rest and break laws.
- Build the schedule that works and reuse it
- Your team views shifts from anywhere and gets reminders
- Post available shifts and let employees swap
- Free yourself up to dive into the big projects
Time clock
Hours to the minute, paychecks to match.
Track time on the clock down to the minute and sync with payroll for accurate paychecks every time.
- Employees clock in and out from their phones or a central kiosk
- GPS geofencing verifies employees are on site when they clock in
- See who is on time, who is late, and who no-call no-shows
- Use what you find to optimize next week
Communication
A team that stays informed.
Streamlined communication keeps everyone engaged without another status meeting.
- Send private and group messages
- Create custom newsfeed pages
- Deliver company-wide announcements from your desktop or phone
- Stay in control of the message while everyone stays in the loop
Labor costs
Protect the margin.
Employee labor is one of the largest expenses in a help desk business. Track hours worked and predict the most efficient schedule for your team.
- See time on the clock and potential overtime as you schedule
- Plan ahead of payroll instead of reacting to it
- Compare labor cost to projected and actual sales
- Stay on budget and protect your margin
Task management
Address the most critical issues first.
Add tasks specific to any employee or shift so everyone knows what to do and where to go.
- Assign tasks to a person or to a shift
- Start from scratch or use a template for recurring work
- Everyone knows the priority order
- Your team clears the queue faster
Spend less time scheduling
More time closing out tickets.
The details that keep a support schedule accurate, compliant, and affordable.
Compliance and real rest
Stop guessing whether the schedule fits local labor law. View overtime hours and account for holiday pay as you build, and give employees enough time between shifts with alerts and breaks built into the shift. Anything out of compliance or needing your attention gets flagged.
Credentials on file
Attach licenses, certifications, contracts, and records right to an employee profile so you can see who is certified for what. Alerts arrive before a document expires, so compliance never slips by accident.
Timesheets straight into payroll
Catch payroll problems before they happen and stop calculating time on the clock by hand. Track labor cost against revenue, sync timesheets with your payroll software, or export reports down to the minute.
The math
What can Shift Amp help you save?
Set the sliders to match your team and see what faster scheduling is worth each month.
- Savings per month
- $1,111
- Savings per year
- $13,333
- Your return with Shift Amp
- 11.1×
These figures are an estimate and your actual savings will vary with team size and schedule complexity.
Keep your team, and your clients, supported.
Incoming service requests and password resets already take enough of your time. Whether you have a handful of employees at one location or a sprawling array of units, Shift Amp handles the work schedules and hands you hours back each week through scheduling, time management, internal communication, and labor cost controls.
FAQ
Help desk scheduling, answered.
Is Shift Amp good for help desk employee scheduling?
If you own or manage a business with employees who work in shifts, Shift Amp was built for you. It is particularly useful for help desk services, helping with scheduling, communication, and managing the labor cost of your team.
I have multiple locations. Will Shift Amp work for me?
Whether your business has one location, a hundred, or a thousand, Shift Amp works for you. You can even filter schedules, communication, and reports by location or region.
What is help desk employee scheduling software?
It is a set of digital tools that simplifies the time-intensive work of creating and managing your help desk team's shift schedules.
How does Shift Amp reduce help desk labor costs?
Labor cost is one of the largest expenses in your help desk business. By measuring what your employees' time on the clock actually costs and analyzing it against projected and actual revenue, you see exactly how much help you need to schedule and what it will cost.
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Ready to cover every queue without the guesswork?
Scheduling, time tracking, and team communication in one place.
Free for teams up to ten. No credit card required.