Reset your password

If you've forgotten your password, ask for a reset link from the sign-in page, on the web or in the phone app. The link opens a page in your browser where you choose a new password. Shift Amp has no setting for changing a password while you're signed in, so to change one you know, sign out and follow the same steps.

On the web

1. Go to app.shiftamp.com. If you're signed in, open the account menu at the bottom of the left menu (your name) and select Sign out.
2. On the sign-in page, select Forgot your password?.
3. Enter your address in Email and select Send link.

4. Open the email from Shift Amp and select the link in it.
5. On Set a new password, enter a New password and select Save password.

Your new password works right away, and you're signed in. It needs at least 8 characters, including a lowercase letter, an uppercase letter, a number and a symbol, such as ! or #.

In the app

1. If you're signed in, select the More tab (three dots), then Sign out, and confirm.
2. On the app's sign-in screen, select Forgot your password?.
3. Enter your address in Email and select Send reset link.
4. On your phone, open the email from Shift Amp and select the link. Set a new password opens in your browser.
5. Enter a New password and select Save password.
6. Go back to the Shift Amp app and sign in with your new password.

If you've only signed in with Google on the web, these steps give your account a password, which the app needs.

If the email doesn't arrive

• Check your spam or junk folder.
• Make sure you entered the address you sign in with. The confirmation looks the same whether or not an account uses that address, so a typo isn't flagged.
• In the app, the confirmation also appears when your phone couldn't reach Shift Amp. Check your connection and send the link again.
• If you see "Too many reset emails requested. Wait a few minutes and try again.", wait a few minutes before asking again.

If the link doesn't work

Each link works once, and only for a limited time. If the page says "Your reset link is invalid or has expired.", select Request a new reset link and start again. If you see "New password must be different from your current password.", choose a different password. For other messages, see Fix a sign-in problem.

Lost a phone? Sign out of every device before you reset your password, so nobody holding the phone stays signed in. See Sign out on every device.